Consumer protection - Your right of revocation

According to the current EU Consumer Protection Directive, we are obliged to inform our customers about their right of revocation and also about the consequences of revocation.

Revocation instruction

Consumers benefit from being able to revoke brokerage agreements without giving any reasons within 14 days.

What you should know as a customer about the right of revocation can be read on the website of the ivd (Immobilienverband Deutschland) or downloaded: IVD-Kundeninfo-PDF (June 2014)

Hereafter, you receive all information as well as the corresponding forms for downloading.

Right of revocation

Consumers have the right to revoke an already formed agreement within 14 days without giving any reasons. The period stipulated for cancellation is 14 days starting on the completion date, that means it begins with the receipt of an exposé. In order to exercise a right of revocation, the consumer has to inform us by means of an explicit statement (for example with a letter by post, a telefax or an e-mail) about his decision to revoke the contract. To comply with the time limit, it is sufficient to send the notification concerning the exercise of the right of revocation before the end of revocation period. 

mef_widerruf-kundenformular.pdf

If you want to revoke the agreement, please fill in the above form and send it back to: 

MEF Consulting GmbH
Mohrstrasse 11, 80839 München
Fax: 089 21 28 30 99
eMail: info@mef-consulting.de 

Consequences of the revocation

If a consumer revokes an already formed agreement, we have to pay back all payments that we have received from him immediately and at least within fourteen days from the day that the notification of the revocation has arrived at our office. For this repayment, we use the same means of payment that the consumer has used for its initial transaction unless explicitly agreed otherwise with the consumer; in no accounts, will there be additional charges for the consumer because of this repayment.

If the consumer has demanded that the service begins during the revocation period, it is the consumer’s duty to pay us an appropriate amount, that corresponds to the share of the already performed service in comparison to the total volume provided by the contract at the time the consumer has informed us about his decision to exercise the right of revocation of this contract. If the evidence of opportunity to conclude contracts or to arrange contracts is provided then this corresponds to the total volume of the service.

If the service is planned to begin before expiration of the revocation, please fill in the following form and send it back.

mef_widerrufsbelehrung.pdf